Service support

After-sales service

We strive to provide you with reliable and environmentally friendly energy storage solutions to make clean energy sustainable.
Service concept

Customer-oriented, attentive listening to customer needs.

We provide services and solutions covering the entire product lifecycle. With a seasoned team of R&D and technical service professionals, we deliver professional and efficient services to meet customized and lean requirements, creating greater value for our customers.
After-sales team and contact information
  • Zhejiang Hite Smart Energy Headquarters
    Zone A1, West Side, No. 300 Gushui Road, Haining City, Zhejiang Province
    400-9868-988

Online feedback

Our staff will contact you within 24 hours (weekdays) Please keep your mobile phone connected.
  • E-mail
    service@hite.com.cn
  • Service hotline
    400-9868-988
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Service concept

Rapid Response, Comprehensive Service Guarantee

7 * 24 Immediate response
Service advantage
  • Standardized Service Process
    Hite Smart Energy boasts a professional, efficient, and comprehensive nationwide after-sales service system. Our after-sales service team primarily consists of service engineers, supported by various departments including research and development, delivery, quality, manufacturing, business, and procurement. Each department is closely coordinated to ensure efficient and professional service delivery.
  • Experienced Service Team
    Customer feedback - Problem analysis - Formulating solutions - Establishing dedicated service teams - Spare parts system response - Post-service follow-up.
  • Timely Service Response
    24/7 online instant response, 8-hour rapid processing, on-site arrival within 48 hours. With a three-tier spare parts management system, we support rapid repairs.
  • Comprehensive Service Scope
    We offer consultation, installation, commissioning, maintenance, supply, technical information, and training services.
  • End-to-end Technical Services
    To ensure service quality, we have established a comprehensive customer service system, providing pre-sales, in-sales, and after-sales services and solutions throughout the entire lifecycle. Entrust your technical issues to us, and you can rest assured throughout the entire process.